Shipping
Packing and delivering orders usually takes place on fixed shipping days:
Orders received and paid on Monday to Thursday are shipped on Friday
Orders received and paid on Friday to Sunday are shipped on Monday
The days around a fair in which we participate are an exception. Orders are then usually shipped from the following Tuesday.
Delivering orders is combined as much as possible with picking up/dropping off the children from school and groceries (we live of a farm). An exception to this is around holidays or when the oldest children spontaneously go to school by bike that day. Also during the School Holidays and Study Days, when the children are free from school, it is possible that packages are offered for shipping on a different day.
We send the orders as PakketPost via MyParcel.nl, they work together for parcel shipping with PostNL. All shipments are always sent with Track & Trace.
Shipping within the Netherlands: €8.25
Shipping to Belgium: €12.00
If you want to ship to another destination, please contact us in advance by email.
The indicated costs are not only for sending packages with Track & Trace, but also the time and materials for carefully packaging your order. We reuse packaging materials such as boxes and filling material, if possible, as much as possible.
Do you only want to order small items such as BallonBallen, T-pins or stitch markers? Then contact us in advance by email for the costs for shipping by Letterbox Package (including Track & Trace).
As soon as your order has been shipped, you will receive an email so that you can track the shipment.
Have you not received your order after 6 working days? Then please contact us.
